GENERAL TERMS AND CONDITIONS OF BUSINESS
MOJO Rental South East Europe d.o.o.
REGISTERED OFFICE / ADDRESS: Radnička cesta 173, 10000 Zagreb, Croatia
COMPANY REG. NO.: 081515424 VAT ID (OIB): 98788918659
COMPETENT COURT: Commercial Court in Zagreb
SHARE CAPITAL: EUR 3,000.00, fully paid
FOUNDERS / MEMBERS: Zoran Biškupić & EVAGO INFRASTRUCTURE GMBH, Germany
IBAN: RBA HR08 2484 0081 1353 3243 7 SWIFT (BIC): RZBHHR2XXXX
Definition of Terms
- Contractor – MOJO Rental South East Europe d.o.o., the service provider.
- Client – A natural or legal person ordering and receiving services.
- Service – Includes technical support for events and weddings, rental of lighting, audio, video and event equipment, scenic design solutions, and logistics (storage, transport, handling, and distribution).
- Offer – A proposal, cost estimate, or any written document specifying the description and value of a service.
These General Terms and Conditions of Business (hereinafter: Terms) are accepted by all Clients upon accepting the Contractor’s Offer or upon signing a Service Agreement. The Contractor reserves the right to amend these Terms at any time without prior notice. The amended Terms take effect upon publication on the Contractor’s website (www.mojorental.hr) and apply to all future Offers and Agreements concluded thereafter.
Scope of the Terms
These Terms apply to all Services provided by the Contractor as part of its registered business activities and to all Offers and written Agreements concluded with the Client.
In case of any inconsistency between these Terms and a specific Agreement or annex, these Terms shall prevail unless explicitly agreed otherwise in writing.
ESTABLISHMENT OF THE CONTRACTUAL RELATIONSHIP
The Contractor shall deliver an Offer to the Client specifying the service details and prices expressed in EUR, including VAT.
Upon written acceptance of the Offer by the Client, a Contractual Relationship is established, and these Terms become binding.
Written agreements (Service Agreement or Cooperation Agreement) are also subject to these Terms.
DATA PROTECTION AND CONFIDENTIALITY
The Contractor undertakes to treat all Client information obtained during cooperation as confidential business information, both during and after the contractual relationship.
Personal data will be processed solely for purposes such as identification, communication, legal compliance, and contract execution, in line with the applicable data protection regulations. The Contractor shall not disclose Client data to third parties without consent.
PRICING AND PAYMENT TERMS
Service prices are determined according to the accepted Offer.
For services not covered by the Offer, a separate written agreement will be made.
Invoices will be issued electronically, specifying provided services and due dates. Payment is due within 30 days from the invoice date.
For services requiring advance payment, work will commence only after the advance payment is visible in the Contractor’s bank account.
LIABILITY OF THE CONTRACTOR
The Contractor shall perform all services professionally and diligently in accordance with good industry practice.
The Contractor is not liable for any delays or damages caused by technical difficulties, power issues, or force majeure events, except in cases of willful misconduct or gross negligence.
FORCE MAJEURE
Neither party shall be held liable for failure to fulfill contractual obligations due to events beyond their control (force majeure). The affected party must notify the other party in writing within 48 hours of becoming aware of the event.
CLIENT RESPONSIBILITIES
The Client must use the Contractor’s equipment and services responsibly and protect rented equipment from damage, theft, or misuse.
When equipment is collected independently, it must be returned in the same condition and quantity as received, based on a signed handover document.
The Client must ensure access to the setup location and provide adequate electrical connections.
REFERENCE USE
The Client agrees that the Contractor may list the provided services as part of its business references and marketing materials.
TERMINATION AND CANCELLATION
Contracts are generally concluded for a fixed period as defined in the Offer.
Either party may terminate the contract in writing (by registered mail or e-mail to kontakt@mojorental.hr).
In case of order cancellation or date changes:
- More than 14 days before the event – the Contractor may charge incurred costs and keep the advance payment.
- 14–7 days before the event – 80% of the agreed amount is charged.
- Less than 7 days before the event – 100% of the agreed amount is charged.
If the Client fails to pay within 30 days, the Contractor may suspend further services without notice.
GOVERNING LAW AND DISPUTE RESOLUTION
Parties shall attempt to resolve any disputes amicably.
If that is not possible, disputes shall be resolved by the Commercial Court in Zagreb, applying Croatian law.
FINAL PROVISIONS
These Terms constitute the entire agreement between the parties and supersede all prior oral, electronic, or written arrangements.
The Terms are published on the Contractor’s website and enter into force on the date of publication.
ONLINE BUSINESS AND WEB SHOP
1. USE OF WEBSITE
By using the website, the Client agrees to these Terms.
All content is for informational purposes only and does not constitute a binding offer.
The Contractor reserves the right to modify the website content without prior notice.
2. PURCHASE CONDITIONS
Clients may browse and select equipment or services without registration.
Orders are placed by adding items to a virtual “cart” and submitting the required information.
The Contractor then sends an Offer by e-mail for confirmation. Upon acceptance, the order is finalized.
3. DISTANCE CONTRACTS
A distance contract is considered concluded when the Client electronically confirms the Offer or makes payment.
A confirmation e-mail constitutes a legally binding agreement under Croatian law.
4. PRICES AND PAYMENT
Prices are not displayed on the website. They are provided in the Offer sent by e-mail.
Payment is made according to the Contractor’s General Terms and Conditions.
5. SHIPPING AND DELIVERY
Clients may choose between delivery options provided by the Contractor or self-pickup and return of the equipment, in accordance with the Client Responsibility terms.
6. CANCELLATION
Cancellation rules are identical to those stated in the main Terms (14–7 days: 80% fee; <7 days: 100%).
7. CLIENT RIGHTS AND CONTRACT TERMINATION
The Client may withdraw from the contract within 14 days without stating a reason, by notifying kontakt@mojorental.hr.
The Contractor will refund any payments within 14 days, less actual costs incurred (e.g., transport, accommodation, or production).
8. COMPLAINTS
Complaints may be submitted via e-mail (kontakt@mojorental.hr) or by post to the company’s registered address.
The Contractor shall acknowledge receipt within 15 days and respond in writing with a proposed resolution.
Clients may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
9. WARRANTIES AND MATERIAL DEFECTS
The Contractor guarantees that all delivered services and equipment comply with the agreed specifications.
Any defects must be reported in writing within 8 days of discovery.
The Contractor will repair, replace, or reduce the price, depending on the case.
10. DATA PROTECTION, COOKIES, AND COPYRIGHT
Personal data are processed in compliance with GDPR (EU Regulation 2016/679) and Croatian data protection law.
Cookies are used to improve functionality. Users can manage cookie settings via their browser.
All website content (text, photos, design, logo) is the Contractor’s intellectual property and may not be copied or distributed without written permission.
FINAL PROVISIONS
These Terms are published on the Contractor’s website and take effect upon publication.
For all matters not covered herein, the provisions of the Obligations Act, Electronic Commerce Act, and Consumer Protection Act apply.
